l89p's commitment to responsible gaming
l89p believes that gaming should always be enjoyable. With our safety tools, limit-setting features, and 24/7 support, you stay in control at all times.
Why is responsible gaming important?
Gaming at l89p is not just about winning — it is an entertaining experience that should fit comfortably into your everyday life. When online gaming stays fun and controlled, it can be enjoyed as a healthy pastime. But sometimes gaming can become a problem — spending too much time or money, growing distant from family, or financial stress can all be signs.
At l89p, the protection of every player is our top priority. On this page you will learn how to use our tools to keep gaming safe and enjoyable, when to seek help, and how to get in touch with us.
Remember: Gaming is for entertainment only. Never play in the hope of recovering money you have lost. If you feel that gaming is having a negative impact on your life, contact us straight away.
Our safety tools
Setting deposit limits
At l89p you can set a maximum amount to deposit each day, each week, or each month. Once a limit is set it takes effect immediately. If you want to increase a limit, a waiting period applies — this protects you from making impulsive decisions.
Temporary break (cooling-off)
If you feel you need a short break, you can temporarily close your account for 24 hours, 7 days, or 30 days. During this time you will not be able to access any games — however, any existing balance can still be withdrawn.
Self-exclusion
If you want to stay away from gaming for an extended period, use the self-exclusion option. It keeps your account permanently inactive for between 6 months and 5 years. Marketing emails are also stopped during the exclusion period.
Setting time limits
l89p lets you decide how long you play in each session. Once the set time is up, the system will automatically alert you — because it is easy to lose track of time while gaming.
Reviewing activity history
You can view your deposit, withdrawal, and gaming history from your account at any time. Understanding your own playing patterns is an important step in responsible gaming.
24/7 support assistance
If you feel you need to talk about gaming, our support team is always ready in both Bengali and English. Reach us via live chat or email — no question is too small.
For those aged 21 and above only
To open an account and play at l89p you must be at least 21 years old. We take strict measures to prevent underage access. Please be careful to ensure that underage members of your household cannot access your account.
Signs of problem gaming
If any of the following apply to you, take a break and talk to us:
- You are placing bigger bets to try to recover money you have lost
- You are lying to family or friends about your gaming
- You keep trying to stop gaming but cannot manage it
- Your work, studies, or relationships are suffering because of gaming
- You are spending money meant for bills or essential expenses on gaming
- You are turning to gaming to relieve stress or loneliness
- You feel restless or irritable when you are not gaming
Simple rules for safe gaming
Follow these habits for a healthy and enjoyable gaming experience at l89p:
- Treat gaming as entertainment, not as a way to earn money
- Set a budget in advance and stick to it
- Do not play beyond your set time — take regular breaks
- Prioritise spending time with family and friends
- Avoid gaming when drinking alcohol or under stress
- Accept losses as normal and do not chase them
- Reach out to l89p support when needed — it is not a sign of weakness
Deposit and withdrawal limits
Across all payment methods at l89p — bKash, Nagad, Rocket, and bank transfer — the minimum deposit is just ৳100. The minimum withdrawal amount is ৳800. These limits are an important part of responsible gaming — starting with smaller amounts keeps you away from bigger risks.
You can set daily, weekly, or monthly deposit limits on your account. Reducing a limit takes effect immediately, but a cooling-off period applies when increasing one. We believe that small delay alone can often protect you from acting on an impulsive decision.
Processed withdrawals are generally completed within 1 hour. Fast withdrawals are provided so that you always have full control over your funds.
Self-exclusion and cooling-off process
Temporary break (cooling-off period)
The cooling-off period is a short-term break feature. If you want to step away from gaming for a while — 24 hours, 7 days, or 30 days — use this option. During the cooling-off period you will not be able to deposit or play games on your account. Any existing balance can still be withdrawn.
Self-exclusion (long-term)
If you feel you need a longer break, choose the self-exclusion option. It keeps your account completely inactive for between 6 months and 5 years. If you attempt to open a new account while an exclusion is active, it will be blocked. Contact our live chat to learn more about self-exclusion.
Need help? We are here
Get in touch with the l89p support team
Whether it is a concern about gaming, setting a deposit limit, activating self-exclusion, or simply having a chat — our support team is always ready. We can talk with you in Bengali.
Responsible gaming FAQ
Enjoy gaming safely
Whether it is any game, sports, or casino at l89p — always play responsibly